Customer Support Specialist
Paphos, Cyprus · Full-time
You will be the first person founders talk to when they need help — making sure every Ledgers customer gets set up, gets answers, and gets value.
About Us
Ledgers is an early-stage technology startup building the AI-Powered Operating System for founders and business leaders.
The platform connects cash, growth, team, investors, and capital into one intelligent system — powered by Ledgie AI.
We are assembling a lean, high-quality team in Cyprus to support our next phase of growth.
The Role
Based in Paphos, Cyprus, working from our team office with the founding team.
This role is open to Cyprus-based candidates.
You will handle customer questions across chat and email, guide new users through onboarding, and make sure issues reach the right people quickly.
You will work closely with product and engineering, turning what customers tell you into clear, actionable feedback.
Responsibilities
- Respond to customer questions across chat and email with speed and care
- Guide new customers through onboarding and connecting their tools
- Troubleshoot issues and escalate bugs to engineering with clear reproduction steps
- Build and maintain help-centre articles and support playbooks
- Track recurring questions and share insights with the product team
- Help keep customers active and engaged after onboarding
Requirements
- 1+ years in customer support, customer success, or a similar client-facing role
- Excellent written and spoken English
- Patient, clear communicator who enjoys solving problems
- Comfortable learning new software quickly and explaining it simply
- Organised, with strong attention to detail
Nice to Have
- Experience supporting a SaaS or fintech product
- Familiarity with support tools such as Intercom, Zendesk, or HubSpot
- Greek or additional language skills
What You Get
- Based in Paphos, Cyprus, working from our team office with the founding team.
- Direct collaboration with the founding team and product
- High ownership role with real customer impact
- ESOP consideration for early hires
- Growth path into customer success or operations
Apply for this role
Send your CV and a short note. We will reply if it is a fit.